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Claim review
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Procedures
Claim review
Job aids
Plain English
Specialized EPs
QRT + CFR
Quick guide
Source map
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Search the manual
Procedures
Claim review
Job aids
Plain English
Specialized EPs
QRT + CFR
Quick guide
Source map
Library
Source coverage / missing sections
Path map / implementation status
Claim procedures
Claim and review lanes
Withdrawals and reinstatement
Development controls and readiness
Lost folders and duplicate records
Board development and implementation
Returned development · EP 040
M21-5 Chapter 5 reference
M21-5 Chapter 4 reference
Intake and establishment
Incorrectly established claims
Intent to file (ITF)
Section 5103 and special-issue notice
Application and completeness
General procedure checklist
Common EPs
Initial compensation · 010 / 110
Increased evaluation · 020
Supplemental claims · 040
Review and appeal lanes
Development and decisions
Child parentage and adoption
Stepchild household and support
Child marriage and restoration
School attendance eligibility
School-child awards and dates
School verification and follow-up
Education benefits and two Veteran parents
Child incapacity development and payments
Dependency verification and restoration
Marriage validity and evidence
Common-law marriage development
Child age and relationship
Parent relationship development
Parent financial dependency
Dependency entitlement and payment dates
Dependency applications and pending ratings
Dependency SSN evidence and exceptions
Dependent removal and payment changes
Award preparation and authorization
Decision notices and delivery
Special examination situations
Missed review exams and existing payments
Active duty: pending claims and payments
Hospital A&A adjustments and restoration
STRs, personnel and supplemental service records
Records relevance, consent and stopping efforts
Claimant evidence and response periods
Evidence and records
VA and other Federal records
Examinations and opinions
Decision review
Effective dates
Quality and closeout
Special issues
Special monthly compensation (SMC)
Temporary evaluations
Service connection / in-service aggravation
Secondary connection / aggravation
Competency and fiduciary procedures
Exposure claims
TERA source documents
PTSD / personal trauma
Service eligibility and verification
Character of discharge (COD)
Field examinations: requests and reports
Fiduciary referrals and payment safeguards
Foreign payment restrictions and resumption
Foreign documents and clearance
Tort recoveries and compensation offsets
Garnishment orders and payment changes
Apportionment changes and resumption
Foreign residence and special-act jurisdiction
Effective dates: evidence and exceptions
Presumptions: service, onset and medical evidence
Returned mail and address development
Contested claims and payment release
RO hearings and follow-up development
Adverse-action notices and responses
Military retired-pay elections and awards
Drill pay: elections, withholding and restoration
Separation pay and severance recoupment
Apportionment eligibility and awards
Institutional care and fiduciary awards
Child fiduciary payments and majority
Fiduciary awards and retroactive benefits
Supervised direct payment (SDP)
Guard, Reserve and training-service development
Line of duty and misconduct
Accident statements, witnesses and reports
Alcohol, drugs and tobacco development
Conditional discharges, upgrades and health care
Insanity development for COD or LOD
Individual unemployability
Section 1151 additional disability
Plain-English manual
I · Notice and representation
II · Intake and applications
III · Service and records
IV · Medical examinations
V · Core rating decisions
V · Body systems
VI · Authorization and payment
VII · Dependency
VIII · Exposure core
VIII · Special exposures
VIII · Special claims
IX · Pension
X · Review and due process
X · Special actions
XI · Death and accrued benefits
XII · Survivor benefits
XIII · Ancillary benefits
XIV · Matching programs and guides
VA Claims Reference — Process + Quality Review