Source-backed work queue

Start with the claim. Keep quality in view.

Use the same sequence for every workload: universal controls, claim lane, contention theory, evidence, examinations, decision, and QRT closeout. This tool saves only local completion marks—not claim facts.

Shared controls reviewed0%

Reusable across all claim types

Coverage statusThe common 110, 010, 020, 290, 330, 600, 400, and 040 controls now have connected working workflows. Broad controls remain label-first, and every path hands off to the controlling issue-specific M21/CFR material.

Most common workload

Start from the end product.

These routes connect intake, development, decision, systems, and the quality tasks most likely to expose an incomplete action.

110Original compensation · 7 or fewer issuesOpen checklist →010Original compensation · 8 or more issuesOpen checklist →020New or increased compensationOpen checklist →290Eligibility determination · label firstOpen checklist →330Dependency verification / label firstOpen checklist →600Predetermination noticeOpen checklist →400Correspondence · label firstOpen checklist →040Supplemental claim · rating/non-ratingOpen checklist →

Always start here

Universal claim checks

These are the controls that should not disappear simply because the contention changes.

Verify claimant identity, claim date, and control dataKeep identifiers out of this tool; record only that they were checked.

Verify representation and POAConfirm the current appointment and any representative-notice requirement.

Verify qualifying service and all relevant periodsFlag character-of-discharge, service-verification, or missing-records issues.

Confirm the application, signature, benefit type, and contentionsDo not assume the stated label captures every issue or theory.

Check special issues, flashes, restricted access, and tracked itemsHandle controls before the claim advances to decision readiness.

Then choose the lane

What type of claim or control is this?

Selected lane · EP 010 / 110

Initial compensation

Start with the application, service, every claimed issue, and any reasonably raised theory before development begins.

1
Application and S1Completeness, POA, service, issues, special controls
2
Evidence and developmentRecords, notices, exams/opinions, special issue modules
3
Decision and qualityAll issues, ancillary benefits, effective dates, notice, QRT closeout

Open the reviewed EP 010 / 110 workflow →

Add only what applies

Contention theories and special issues

Selecting one opens its authority and keeps it visible in the work queue. It does not decide that the special issue applies.

+Secondary / aggravation

Open secondary-service-connection and aggravation authority before choosing an exam or opinion path.

Open authority ↗

+Herbicide exposure

Check qualifying service/location, dates, presumptive condition, and special effective-date rules.

Open authority ↗

+PACT / toxic exposure / hazard

Use the exposure-specific source and current operational aid; do not reduce all exposure claims to one generic path.

Open authority ↗

+PTSD / personal trauma

Apply the dedicated development, examination, and decision material.

Open authority ↗

+Character of discharge

Resolve eligibility and bars-to-benefits questions before treating a service period as usable.

Open authority ↗

Before final action

QRT-informed closeout

Use this as a final control layer. It is not a substitute for the procedure that governs the issue.

All claimed issues addressedInferred and ancillary issues consideredRequired notice and development complete or documentedExamination/opinion review completeEffective date, evaluation, payment, documentation, notice, and signatures checkedOpen shared decision and quality closeout →Open M21-4 quality-review source ↗

Core authority set

Applications and completeness Service requirements and verification Duty to notify Evidence-development workflow Duty to assist / records Examinations and opinions Determining issues Effective dates