Procedures
Choose the procedure for the claim or issue. For the shared opening questions, open Claim Review.
Claim procedures
- Claim and review lanes
- Withdrawals and reinstatement
- Development controls and readiness
- Lost folders and duplicate records
- Board development and implementation
- Returned development · EP 040
- M21-5 Chapter 5 reference
- M21-5 Chapter 4 reference
- Intake and establishment
- Incorrectly established claims
- Intent to file (ITF)
- Section 5103 and special-issue notice
- Application and completeness
- General procedure checklist
- Common EPs
- Initial compensation · 010 / 110
- Increased evaluation · 020
- Supplemental claims · 040
- Review and appeal lanes
Development and decisions
- Child parentage and adoption
- Stepchild household and support
- Child marriage and restoration
- School attendance eligibility
- School-child awards and dates
- School verification and follow-up
- Education benefits and two Veteran parents
- Child incapacity development and payments
- Dependency verification and restoration
- Marriage validity and evidence
- Common-law marriage development
- Child age and relationship
- Parent relationship development
- Parent financial dependency
- Dependency entitlement and payment dates
- Dependency applications and pending ratings
- Dependency SSN evidence and exceptions
- Dependent removal and payment changes
- Award preparation and authorization
- Decision notices and delivery
- Special examination situations
- Missed review exams and existing payments
- Active duty: pending claims and payments
- Hospital A&A adjustments and restoration
- STRs, personnel and supplemental service records
- Records relevance, consent and stopping efforts
- Claimant evidence and response periods
- Evidence and records
- VA and other Federal records
- Examinations and opinions
- Decision review
- Effective dates
- Quality and closeout
Special issues
- Special monthly compensation (SMC)
- Temporary evaluations
- Service connection / in-service aggravation
- Secondary connection / aggravation
- Competency and fiduciary procedures
- Exposure claims
- TERA source documents
- PTSD / personal trauma
- Service eligibility and verification
- Character of discharge (COD)
- Field examinations: requests and reports
- Fiduciary referrals and payment safeguards
- Foreign payment restrictions and resumption
- Foreign documents and clearance
- Tort recoveries and compensation offsets
- Garnishment orders and payment changes
- Apportionment changes and resumption
- Foreign residence and special-act jurisdiction
- Effective dates: evidence and exceptions
- Presumptions: service, onset and medical evidence
- Returned mail and address development
- Contested claims and payment release
- RO hearings and follow-up development
- Adverse-action notices and responses
- Military retired-pay elections and awards
- Drill pay: elections, withholding and restoration
- Separation pay and severance recoupment
- Apportionment eligibility and awards
- Institutional care and fiduciary awards
- Child fiduciary payments and majority
- Fiduciary awards and retroactive benefits
- Supervised direct payment (SDP)
- Guard, Reserve and training-service development
- Line of duty and misconduct
- Accident statements, witnesses and reports
- Alcohol, drugs and tobacco development
- Conditional discharges, upgrades and health care
- Insanity development for COD or LOD
- Individual unemployability
- Section 1151 additional disability