Claim procedure path map
September 8 completion pass: payment, notices and development exceptions
13 additional saved procedures cover child fiduciary payments, existing institutional awards, apportionment, separation recoupment, drill pay, military retired pay, adverse-action notices, RO hearings, contested claims, returned mail, presumptions, effective-date evidence and foreign jurisdiction. Their 19 supporting articles have explanations of all 472 numbered blocks.
These are bounded procedures within broader families. A later pass added apportionment maintenance, garnishment, tort offsets, foreign evidence and foreign payment reviews, supported by six more complete article explanations (118 numbered blocks). Every condition-specific presumption and historical award exception still needs its own authority. Final adjudication, real system transactions, live policy changes and pension/survivor expansion are not certified complete.
Specialized labels and procedures provides a separate searchable label index. An indexed label is not a completed procedure; each entry identifies its current coverage.
Compensation first; pension and survivor benefits mapped for later. This is a family-level implementation map, not an exhaustive rule graph.
Current focus: claim establishment, development and awards/payments. Rating guidance is included where it identifies needed evidence, a required decision-activity referral or an award consequence.
Claim controls and review development: Increase and competing review elections, withdrawals and reinstatement, tracked items and readiness, lost/duplicate records, and Board development and implementation now have saved guided questions. Five more M21-1 articles have full explanations (51 blocks); M21-5 Chapter 4 has a captured original and explanations for 24 blocks in topics 2, 4 and 5. Full legacy/Board appeal administration, authorized consolidation transactions and all payment calculations remain separate work.
EP 040 development returns: Seven exact compensation labels now open five saved stages in Claim review. HLR errors, AMA differences of opinion, Board remands and CO differences of opinion retain their separate authorities, dates, notification and compliance requirements. The full captured M21-5 Chapter 5 is available offline with 17 selected development explanations; 12 CO passages also have scoped explanations. Other benefits, unusual jurisdiction and historical exceptions remain separate.
Intake and establishment: Receipt, signatures, form versions, controls and jurisdiction, ITF acceptance and corrections, and Section 5103 notice have guided questions and linked explanations. Incorrectly established claims also have guided correction paths. Five governing articles have full explanations of all 84 numbered blocks. Historical exceptions, ambiguous mixed-EP correction steps, unlisted mission conflicts and exact system transactions still have specific source procedures.
Records and claimant development: New guided reviews cover STR coverage/certification, personnel and clinical sources, fire reconstruction, Military Records Specialist referrals, supplemental service records, relevance and third-party disclosure, claimant responses, telephone payment information and continued-eligibility certification. Three complete article explanations cover III.i.2.C–E. The detailed special repositories, system transactions and benefit-specific payment/hearing procedures remain source handoffs.
42 procedure families are listed below. The captured library contains 455 current-at-capture M21 articles, 13,555 headings, and 0 uncaptured URLs. Individual headings and decision-table rows still require rule-by-rule mapping. These counts are an inventory, not a completion percentage.
- Review the claim using the common opening questions.
- Identify each issue and its applicable procedures and theories.
- Link development requests to all affected issues.
- Review each response, missing portion, new source, or supported stopping condition.
- Return to issue review, then apply decision, authorization, and notice procedures. Reopen affected reviews when facts change.
SMC and temporary evaluations: Guided questions and scoped explanations now cover aid and attendance, housebound, loss findings, TBI, spouse allowance, combination/calculator review, hospitalization, convalescence, prestabilization and diagnostic-code temporary totals. Exact rate matrices, historical cases, authorized absences, payment dates and final rating findings retain their specific source procedures. These families remain partial.
EP 040 in Claim review: Claimant-filed compensation supplemental issues now have seven ordered, saved steps in the main review. Linked records, examination and supporting reviews return to the same issue; changed answers reopen affected later checks. Board/HLR duty-to-assist returns, differences of opinion and other benefits are separate paths. The full EP 040 family remains partial.
Applications and supplemental claims: Guided form/completeness checks, MST/exposure clarification, correction-date review, potentially-new evidence, assistance, NRE decisions, notice, examination return, ITF/pursuit and favorable findings are available. Detailed lane jurisdiction, historical and benefit-specific exceptions remain manual work. Three governing articles have full numbered explanations.
How a path will be checked for thoroughness
- Each answer has a question, concrete action, justified wait, return point, or an explicit unresolved source gap.
- Each rule records its authority, conditions, exceptions, timing trigger, required notice, and affected issue or request.
- Scenario checks include positive and negative answers, unknown facts, partial responses, conflicting dates, new evidence, and changes to earlier answers.
- Child request completion cannot finish its siblings or the parent claim.
- Source hashes are compared during validation. A source change requires another rule review; matching hashes only establish agreement with this local snapshot.
- Live manual changes and the uncaptured sections require separate verification. No family is treated as exhaustive merely because its tests pass.
Claim
2. EP label and requested actionSome guided branches; specialized branches unfinished
- 110 / 010 initial
- 020 new or increase
- 040 rating or other supplemental
- 290 administrative
- 330 dependency
- 600 proposal
- 400 correspondence
- other label
Open current guidance → · Return to Identify separate issues and overlapping theories
Article references identified; this does not establish review of every rule in the article.
3. Identify separate issues and overlapping theoriesSome guided branches; specialized branches unfinished
- Claimed issues
- required ancillary issues
- multiple theories on one issue
- shared evidence
- issue scope unresolved
Open current guidance → · Return to Determine relevant evidence and duty to assist
Article references identified; this does not establish review of every rule in the article.
Issue intake
4. Application and substantial completenessSome guided branches; specialized branches unfinished
- Modern form and signature exceptions
- Exposure-only and MST clarification
- Incomplete notice and EP 400 correction
- 60-day versus one-year preservation
- Receipt and ITF-control distinctions
- Chronic unclaimed disability solicitation
- Manual benefit-specific and historical exceptions
- Receipt evidence, missing stamps, signature authenticity and alternate signers
- Outdated/discontinued forms and month-end acceptance exceptions
- Initial EP history/contention checks, hearing controls and automation review
- ITF acceptance, same-day sequences, timeliness, consumption and corrections
- General/special notice exceptions, custom letters and source-specific development
- Compensation jurisdiction combinations, employee exceptions and FRC follow-up
- Incorrect establishment: single/mixed EPs, decision status, ITF correction, contact, responses and guarded source ambiguity
- Increase versus review application and competing same-issue elections
- Initial-claim withdrawal/retraction with notice and running-award safeguards
Open current guidance → · Return to Determine relevant evidence and duty to assist
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part II, Subpart iii, Chapter 1, Section A ↗
- M21-1, Part II, Subpart iii, Chapter 1, Section B ↗
- M21-1, Part II, Subpart iii, Chapter 1, Section C ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section G - Requests for Application and Claims Solicitation ↗
- M21-1, Part II, Subpart i, Chapter 2, Section B - Recording the Date of Receipt and Handling Signatures and Outdated Forms ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section A - Intent to File (ITF) ↗
- M21-1, Part II, Subpart iii, Chapter 3, Section A - Claims Establishment ↗
- M21-1, Part II, Subpart ii, Chapter 3 - Claims Jurisdiction and Transfer ↗
- M21-1, Part III, Subpart i, Chapter 2, Section B - Duty to Notify Under 38 U.S.C. 5103 ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section E - Incorrectly Established Claims ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section C - Claims for Increase ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section F - Withdrawal of Initial Claims ↗
5. Supplemental claim and prior decisionsSome guided branches; specialized branches unfinished
- Claimant-filed compensation 040: seven saved steps inside Claim review, linked requests and return to each issue
- Same benefit/new theory versus 1151
- Potentially new evidence and assistance
- Incomplete supplemental correction
- 5103 notice and certification
- NRE threshold versus merits
- Issue-specific examination handoff
- ITF and continuous pursuit
- Binding favorable findings
- Manual jurisdiction and specific effective-date exceptions
- Compensation HLR DTA, AMA difference of opinion, Board AMA remand and supervisory/CO difference of opinion: five saved steps per returned issue; original directives, controls, linked actions, compliance and authorized handoff
Open current guidance → · Return to Determine relevant evidence and duty to assist
Listed common rules checked against the official article on 2026-09-08.
- M21-1, Part X, Subpart ii, Chapter 1, Section A ↗
- M21-1, Part X, Subpart ii, Chapter 2, Section A ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section B - Supplemental Claims ↗
- M21-1, Part II, Subpart iii, Chapter 1, Section C - Screening Applications for Substantial Completeness and Notification Requirements ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section A - Intent to File (ITF) ↗
6. Service eligibility and administrative decisionsSome guided branches; specialized branches unfinished
- Saved service verification: acceptable records, VADIR, BDD, short service and certified travel
- Saved COD sequence: prior finality, 2024 revised-law review, facts, approved notice and response opportunity
- Saved bar and exception analysis: AWOL, GCM, moral turpitude, persistence and compelling circumstances
- Saved insanity evidence development and required rating disposition
- Saved conditional-service, discharge-upgrade and treatment-purpose reviews
- Saved administrative-decision preparation, approval, notice and control actions
- Source handoffs: internal notice templates, current MCM classification, historical upgrades and CUE severance
- Saved Guard/Reserve duty verification, distinct Title 10/32/5 status and precise rating versus administrative handoffs
- Saved ADT/IADT evidence standards, pay-record requests, direct travel and post-grant service updates
- Saved LOD need, incident analysis, administrative approval and defined common-accident routing
- Saved claimant/witness statements with initial 30-day and witness follow-up 30-day controls
- Saved substance-related development, SC-related exceptions, older-award protection and tobacco secondary evidence
- Remaining: exact special-presumption rules, uncommon service groups and protected adjudication actions
- Saved field-examination need, 21-3537a preparation, hub/foreign/restricted routing and report review
Open current guidance → · Return to Determine relevant evidence and duty to assist
Listed common rules checked against the official article on 2026-09-08.
- M21-1, Part III, Subpart i, Chapter 1, Section A ↗
- M21-1, Part III, Subpart i, Chapter 1, Section B ↗
- M21-1, Part X, Subpart iv, Chapter 1, Section A ↗
- M21-1, Part X, Subpart iv, Chapter 1, Section B ↗
- M21-1, Part X, Subpart iv, Chapter 1, Section C ↗
- M21-1, Part X, Subpart iv, Chapter 2, Section A ↗
- M21-1 X.iv.1.F ↗
- M21-1 X.v.1.C ↗
- M21-1 X.iv.1.D ↗
- M21-1 X.iv.1.E ↗
- M21-1 X.v.1.E ↗
Development
7. Determine relevant evidence and duty to assistSome guided branches; specialized branches unfinished
- Relevant or irrelevant
- evidence already present
- request needed
- unclear scope
- DTA exceptions
- claimant cooperation
- control accuracy
- Tracked-item response outcomes and substantive readiness
- Concurrent development with relevant-PMR opinion prerequisite
Open current guidance → · Return to Separate requests and their issue links
Article references identified; this does not establish review of every rule in the article.
8. Separate requests and their issue linksQuestions implemented for the listed scope; exceptions and linked rules may remain
- Multiple same-kind requests
- one request shared by issues
- unassigned scope
- edited dates
- new response
- reopened request
Open current guidance → · Return to Review each response or stopping condition
Article references identified; this does not establish review of every rule in the article.
9. Private medical recordsSome guided branches; specialized branches unfinished
- Contractor or RO
- authorization absent or invalid
- initial response clock
- phone and letter follow-up
- rejection
- provider fee
- special release
- partial response
- new source
- actual receipt
- exhaustion and notice
Open current guidance → · Return to Review each response or stopping condition
Article references identified; this does not establish review of every rule in the article.
10. STRs, personnel, and service-record channelsSome guided branches; specialized branches unfinished
- STR coverage by qualifying period and specific missing treatment
- Signed certification cutoffs and 45-day follow-up
- Branch-specific OMPF repositories and transition exceptions
- Clinical inpatient and mental health custodians and authorizations
- Fire confirmation, one-time letter, reconstruction and alternate evidence
- MRS unusual-case escalation and service-verification formal finding
- Supplemental service-record intake, duplicates, rating referral and deferrals
- Existing HAIMS, RV1/NG1, NPRC and DPRIS response controls
Open current guidance → · Return to Review each response or stopping condition
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part III, Subpart ii, Chapter 2, Section A ↗
- M21-1, Part III, Subpart ii, Chapter 2, Section B ↗
- M21-1, Part III, Subpart ii, Chapter 2, Section C ↗
- M21-1, Part III, Subpart ii, Chapter 2, Section D ↗
- M21-1, Part III, Subpart ii, Chapter 2, Section F ↗
- M21-1, Part X, Subpart ii, Chapter 2, Section B ↗
The listed sources matched the official manual September 7, 2026. All eight III.ii.2 sections are in the offline library. The service-records guide now includes branch-specific OMPF cutoffs, clinical records, certification, fire reconstruction, MRS escalation and supplemental-record routing. Historical STR migration, SGO and dependent-treatment repositories, all special Navy/Coast Guard records and system instructions remain detailed source procedures.
11. VA, Vet Center, and authorized non-VA treatmentSome guided branches; specialized branches unfinished
- HDR/SCIP, CAPRI, and JLV evidence coverage
- Archived request dates, registration/enrollment, and contradictory evidence
- 10-7131 correction and 30/15/10-day follow-up
- ROI status updates, scanning, and retrieval
- VA nonexistence and case-specific notice exceptions
- Vet Center authorization and Federal requests
- Community Care custody, prior efforts, and PMR handoff
- VR&E folder search and supervisor escalation
Open current guidance → · Return to Review each response or stopping condition
Listed common rules checked against the official article on 2026-09-06.
- M21-1, Part III, Subpart i, Chapter 2, Section C ↗
- M21-1, Part III, Subpart ii, Chapter 1, Section A ↗
Guided questions now cover CAPRI/JLV and archived-record gaps, 10-7131 follow-up, notice considerations, Vet Center consent, Community Care custody and prior development, and VR&E escalation. The actual system request steps, EHRM routing, and business-day controls still require the linked instructions.
12. SSA and other Federal custodiansSome guided branches; specialized branches unfinished
- SSA medical/admin records versus FOLQ
- SSA-GSO initial control, five-day follow-up, and Super User
- Portal files and 20-day deletion
- Destroyed, unlocatable, and never-submitted medical records
- Extended-outage SSA fax: 15/10-day follow-up
- Written Federal 30/15-day requests and useful new leads
- Forwarded versus unforwarded or temporarily unavailable records
- MTF, civilian personnel, OWCP, USPHS, and special-agency routes
- Supported stopping condition, notice, and linked-issue review
Open current guidance → · Return to Review each response or stopping condition
Listed common rules checked against the official article on 2026-09-06.
- M21-1, Part III, Subpart i, Chapter 2, Section C ↗
- M21-1, Part III, Subpart ii, Chapter 1, Section A ↗
- M21-1, Part III, Subpart ii, Chapter 1, Section B ↗
- M21-1, Part III, Subpart ii, Chapter 1, Section C ↗
Guided questions now distinguish SSA-GSO and exceptional fax requests, response types and notice, and ordinary written Federal follow-up. SSA benefit/payment calculations and specialized agency transactions remain manual handoffs. Source-specific completion prevents a missing response from being treated as received records.
13. Claimant evidence and response periodsSome guided branches; specialized branches unfinished
- Clarification versus evidence requests and MST exception
- Actual 30-day evidence or 15-day damaged-media notice
- Received, partial, nonresponse, extensions and returned mail
- Telephone award information and documentation safeguards
- Continued-eligibility 60/65-day controls and adjustment basis
- SC statement certification and rating need determination
- Photocopy acceptance
- Erroneous-request nullification and notice
Open current guidance → · Return to Review each response or stopping condition
Listed common rules checked against the official article on 2026-09-07.
14. Third-party records and disclosureSome guided branches; specialized branches unfinished
- Case-specific relevance and earlier effective-date potential
- Mandatory military clinical records for SC mental-disorder claims
- Third-party consent and lawful disclosure
- Adverse interests, conflict and alternative evidence
- Useful new custodians and medical clarification
- Federal versus private stopping conditions
- Unavailable-record notice and separate request outcomes
Open current guidance → · Return to Review each response or stopping condition
Listed common rules checked against the official article on 2026-09-07.
Response review
15. Review each response or stopping conditionQuestions implemented for the listed scope; exceptions and linked rules may remain
- Complete receipt
- partial receipt
- defective response
- new source
- continued efforts
- supported unavailability
- required notice
- documentation
- return to every affected issue
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-05.
Examination
16. Examination and opinion thresholdSome guided branches; specialized branches unfinished
- Evidence sufficiency before request
- Initial versus supplemental new-and-relevant-evidence gate
- Direct and secondary low thresholds
- Presumptive manifestation
- Noted-at-entry active-service aggravation
- Increases and IU without the three service-connection elements
- Audiology STR prerequisite and foreign coordination
- Pending-evidence timing and Exam Review notes
- No-examination outcome and parent theory checks
- TERA/PTSD, soundness, and special aggravation handoffs
Open current guidance → · Return to Report adequacy and clarification
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part IV, Subpart i, Chapter 1, Section A ↗
- M21-1, Part IV, Subpart i, Chapter 1, Section B ↗
- M21-1, Part V, Subpart ii, Chapter 2, Section C ↗
- M21-1, Part V, Subpart ii, Chapter 2, Section D ↗
- M21-1, Part VIII, Subpart iii, Chapter 9, Section B ↗
Guided thresholds cover initial and supplemental issues, increases/IU, direct and secondary theories, presumptive manifestation, and ordinary noted-at-entry aggravation. They check evidence sufficiency, relevant pending development, audiology STR prerequisites, and Exam Review documentation. No-examination findings remain separate from reports and no-show dispositions. TERA/PTSD, complex soundness, special aggravation, and other special postures still need their linked procedures.
17. Request, scheduling, cancellation, and nonattendanceSome guided branches; specialized branches unfinished
- New request: need/scope/evidence/ERRA checks
- Employee facility and episodic scheduling
- Actual suspense maturity and provider follow-up
- Accepted request modifications and vendor clarification
- Cancellation documentation and replacement
- Private DBQ contact, notice, 30-day period, and response
- No-show / RSVP notice, address search, and necessity
- Good cause, repeated failures, and post-decision willingness
- Original/new versus increase/supplemental rating handoff
- Special exam questions: pregnancy, incarceration, foreign residence, SHA, non-Veterans, IMO and examiner arrangements
- Missed review-exam proposal, responses, hearings, returned notice, final rating and payment-date review; unresolved abandonment trigger flagged
Open current guidance → · Return to Report adequacy and clarification
Listed common rules checked against the official article on 2026-09-06.
- M21-1, Part IV, Subpart i, Chapter 2, Section A ↗
- M21-1, Part IV, Subpart i, Chapter 2, Section B ↗
- M21-1, Part IV, Subpart i, Chapter 2, Section C ↗
- M21-1, Part IV, Subpart i, Chapter 2, Section D ↗
- M21-1, Part IV, Subpart i, Chapter 2, Section F ↗
- M21-1, Part IV, Subpart i, Chapter 2, Section E - Examinations in Special Situations ↗
- M21-1, Part IV, Subpart ii, Chapter 2, Section B - Failure to Report for Review Examinations ↗
Common request preparation, scheduling, suspense review, cancellation, private-DBQ opportunities, no-shows, and VHA RSVP cancellations now have guided branches. Special situations, detailed specialty/ACE criteria, and running-award payment procedures remain explicit manual handoffs.
18. Report adequacy and clarificationSome guided branches; specialized branches unfinished
- Final CAPRI/VBMS report before sufficiency review
- Required findings, signatures, opinions, and rationale
- No-diagnosis and erroneously requested examination exceptions
- Material medical conflict versus evidence weighing
- VHA insufficient return within 45 days of report receipt / new request after 45 days
- Same-vendor rework after ESR Completed status
- Original and triggered requirements versus genuinely new ESR
- Hospital and private physician report clarification
- Adequate report versus procedural rating disposition
- Disability-specific standards: reference review remains
- IV.i.3.B disability-specific findings and exceptions
- Respiratory PFT and sleep-study distinctions
- Specific defects continue to provider correction
- All-report sufficiency gate after component checks
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part IV, Subpart i, Chapter 3, Section A ↗
- M21-1, Part IV, Subpart i, Chapter 3, Section B ↗
- M21-1, Part IV, Subpart i, Chapter 3, Section C ↗
- M21-1, Part V, Subpart iii, Chapter 4, Section A ↗
- M21-1, Part V, Subpart iii, Chapter 13 - Mental Disorders ↗
Guided branches cover the disability groups and exceptions in IV.i.3.B, including ROM/flare-ups, hearing opinions, mental-health findings, respiratory testing, scars, sleep studies, and TBI. Identified defects continue into CAPRI correction, same-vendor rework, or private-report clarification. Other DBQ and diagnostic-code criteria still require their sources; a passing component cannot complete the whole request without review of every required report and opinion.
Compensation merits
19. Direct service connectionSome guided branches; specialized branches unfinished
- Current/near-contemporaneous and resolved diagnoses
- Service occurrence, combat and scars
- Direct nexus versus listed-disease chronicity/continuity
- Post-discharge diagnosis and acute/transitory evidence
- Separate documented procedure review; final rating remains
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
The service-connection procedure now distinguishes current and resolved diagnoses, direct nexus, entrance notation, both soundness rebuttal burdens, ordinary and special aggravation, training-period exceptions, congenital diseases/defects, and the in-service baseline rules. Disability-specific eligibility, final evidence weighing, evaluations and effective dates remain their own procedures.
20. Increased evaluationsSome guided branches; specialized branches unfinished
- Current severity
- staged evaluation
- worsening versus new condition
- inferred IU
- examinations
- effective-date lookback
- Guided increase/application classification and completed-development referral
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Article references identified; this does not establish review of every rule in the article.
21. Secondary service connection and aggravationSome guided branches; specialized branches unfinished
- Primary/secondary issue coordination and chronology
- Separate causation and aggravation thresholds
- But-for and nonpermanent aggravation standard
- Baseline evidence and duty to assist
- Focused examination preparation
- Secondary report correction
- Documented no-additional-examination findings
- Baseline/evaluation and final decision handoffs
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part V, Subpart ii, Chapter 2, Section D - Secondary Service Connection (SC) and Aggravation of Non-Service-Connected (NSC) Disabilities ↗
- M21-1, Part IV, Subpart i, Chapter 1, Section B - Evidentiary Standards for Finding an Examination or Opinion Necessary ↗
- M21-1, Part IV, Subpart i, Chapter 1, Section A - Duty to Assist With Providing a Medical Examination or Opinion ↗
- M21-1, Part IV, Subpart i, Chapter 3, Section C - Insufficient Examinations ↗
- M21-1, Part V, Subpart ii, Chapter 2, Section C - In-Service Aggravation of a Pre-Service Disability ↗
Guided causation and aggravation review uses the current but-for standard, separate opinion requirements, baseline development, report correction, and guarded examination findings. Full explanations cover all eight numbered blocks of V.ii.2.D. Final rating percentages, effective dates, and unusual primary-disability postures remain manual review.
22. Preexisting, congenital, or hereditary conditionSome guided branches; specialized branches unfinished
- Actual entrance notation versus history
- Lost examination report versus no examination
- Both soundness rebuttal burdens
- Noted-condition aggravation and natural progression
- ADT/IADT and same-period Hill exception
- Combat/POW, chronic presumption and treatment effects
- Congenital disease/defect and superimposed disability
- In-service baseline deduction and total-evaluation exception
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part V, Subpart ii, Chapter 2, Section A - Direct Service Connection (SC) and Service Incurrence of an Injury ↗
- M21-1, Part V, Subpart ii, Chapter 2, Section C - In-Service Aggravation of a Pre-Service Disability ↗
- M21-1, Part V, Subpart ii, Chapter 2, Section E - Service Connection (SC) for Congenital, Developmental, or Hereditary Disorders ↗
The service-connection procedure now distinguishes current and resolved diagnoses, direct nexus, entrance notation, both soundness rebuttal burdens, ordinary and special aggravation, training-period exceptions, congenital diseases/defects, and the in-service baseline rules. Disability-specific eligibility, final evidence weighing, evaluations and effective dates remain their own procedures.
23. Presumptions and exposure developmentSome guided branches; specialized branches unfinished
- Qualifying service
- disease
- exposure facts
- presumptive period
- alternative direct theory
- TERA applicability and exceptions
- Saved specific-authority/service screening, primary versus metastatic cancer, historical manifestation criteria, lay onset/diagnostic clarification and rebuttal evidence
- Remaining: every condition/location-specific presumption branch, historical service/exposure exceptions and final medical/merits findings
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-08.
- M21-1, Part V, Subpart ii, Chapter 2, Section B ↗
- M21-1, Part VIII, Subpart iii, Chapter 9, Section B ↗
- M21-1, Part VIII, Subpart ii, Chapter 1, Section B ↗
- M21-1, Part VIII, Subpart ii, Chapter 2, Section B ↗
- M21-1, Part IV, Subpart i, Chapter 2, Section A ↗
- M21-1, Part IV, Subpart i, Chapter 1, Section B ↗
Guided TERA examination thresholds, condition/circumstance exceptions, exposure and memorandum review, combined Gulf War requests, and report corrections are implemented using verified manual articles and dated captured SOP/job aids. Specific presumptive condition/location rules, live system operations, pre-discharge exceptions, and final rating/effective-date decisions remain manual work. The supporting intranet versions could not be checked live.
24. PTSD and other mental disordersSome guided branches; specialized branches unfinished
- Diagnosis
- combat
- fear of hostile activity
- personal assault and markers
- other stressor
- corroboration
- medical opinion
- mental-disorder evaluation
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part VIII, Subpart iv, Chapter 1, Section A ↗
- M21-1, Part VIII, Subpart iv, Chapter 1, Section B ↗
- M21-1, Part VIII, Subpart iv, Chapter 1, Section C ↗
- M21-1, Part VIII, Subpart iv, Chapter 1, Section D ↗
- M21-1, Part VIII, Subpart iv, Chapter 1, Section E ↗
Guided stressor development, ordinary research, personal-trauma and MST evidence steps, examination preparation, adequate-evidence findings, and PTSD report corrections are implemented. Negative research and missing markers retain rating handoffs. Restricted DSAID operations, pre-discharge processing, and final merits/evaluation/effective-date rules remain manual work.
25. Individual unemployabilitySome guided branches; specialized branches unfinished
- Raised IU and current 21-8940
- Disability scope and telephone/written clarification
- Last five years worked and last-year employers
- 15/15-day employer follow-up; 10-day website clarification
- Federal, closed-business, self-employment and supported-grant exceptions
- Medical functional impact, SSA, VR&E, and Guard/Reserve development
- Decision/referral and existing-award handoffs
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part VIII, Subpart iv, Chapter 3, Section A - General Information on Individual Unemployability (IU) Claims ↗
- M21-1, Part VIII, Subpart iv, Chapter 3, Section B - Individual Unemployability (IU) Claims Development ↗
- M21-1, Part VIII, Subpart iv, Chapter 3, Section C - Individual Unemployability (IU) Rating and Decision Review ↗
- M21-1, Part VIII, Subpart iv, Chapter 3, Section D - Monitoring Income for Veterans in Receipt of Individual Unemployability (IU) ↗
Guided branches cover current application and disability scope, claimant clarification, employer requests and exceptions, self-employment, medical evidence, SSA/VR&E, and Guard/Reserve records. IU rating entitlement, marginal/protected work determinations, and income-monitoring award actions are still detailed manual procedures.
26. Special monthly compensation and ancillary entitlementSome guided branches; specialized branches unfinished
- Regular A&A and below-100 referral
- Single-disability housebound and separate 60
- Specific k losses
- Higher care r(2)
- TBI t after Laska
- Spouse compensation allowance
- Combination facts and calculator/signatures
- Hospital A&A expense/allowance exceptions, same-rate protection, admission/irregular-readmission dates, notice and discharge restoration
- Historical and pension-only payment provisions remain source-specific
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
27. Compensation under 38 U.S.C. 1151Some guided branches; specialized branches unfinished
- Application and claim-date framework
- Comprehensive incident request and quality-assurance access
- Low medical-opinion threshold and mandatory contract routing
- Covered care, referral causation and training/CWT
- Consent, unforeseeability and specific acts/omissions
- Rating narrative, aggravation baseline and benefit distinctions
- Pending tort versus finalized judgment; full offsets remain
- Saved linked tort-offset procedure for finality, gross recovery, legal allocation, protected SC compensation, historical pre-1962 recovery, awards and notices
- Remaining: full historical entitlement and ancillary-benefit allocation determinations, authorized legal decisions and real award calculations
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-08.
- M21-1, Part VIII, Subpart iv, Chapter 6, Section A - Developing Claims Filed Under 38 U.S.C. 1151 ↗
- M21-1, Part VIII, Subpart iv, Chapter 6, Section B - Rating Claims Filed Under 38 U.S.C. 1151 ↗
- M21-1, Part VIII, Subpart iv, Chapter 6, Section C - Authorization of Awards Under 38 U.S.C. 1151 ↗
- M21-1, Part IV, Subpart i, Chapter 2, Section A - Examination Requests Overview ↗
- M21-1, Part VIII, Subpart iv, Chapter 7, Section B ↗
Guided incident development, quality-assurance access, contract opinion routing, consent, covered-care/referral distinctions, specific allegations and rating/award review points are available. The linked tort-offset procedure now reviews recovery evidence, allocation referrals, protected compensation, dates, award entries and notices. Final legal allocation, actual calculations, ancillary offsets and unusual historical entitlement retain their distinct authorities.
28. Temporary total and review examinationsSome guided branches; specialized branches unfinished
- Hospital qualification and report-only scope
- Hospital dates and continuing treatment
- Convalescence grounds and initial month boundaries
- Extension grounds and VSCM approval
- Prestabilization and review
- Definite/indefinite DC periods
- Cancer review and residual reductions
- Manual DC-specific periods, interruptions, notices and review-exam exceptions
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part VIII, Subpart iv, Chapter 8, Section B ↗
- M21-1, Part VIII, Subpart iv, Chapter 8, Section C ↗
- M21-1, Part IV, Subpart ii, Chapter 1, Section A ↗
- M21-1, Part IV, Subpart ii, Chapter 1, Section B ↗
- M21-1, Part IV, Subpart ii, Chapter 2, Section A ↗
- M21-1, Part IV, Subpart ii, Chapter 2, Section B ↗
- M21-1, Part VIII, Subpart iv, Chapter 8, Section A - Prestabilization Ratings Under 38 CFR 4.28 ↗
- M21-1, Part VIII, Subpart iv, Chapter 8, Section D - Other Temporary Total Evaluations ↗
29. Disability-specific rating requirementsMapped for implementation; use source rules
- Musculoskeletal
- neurological
- sensory
- skin
- respiratory
- cardiovascular
- digestive
- genitourinary
- endocrine
- infectious
- dental
- diagnostic-code exceptions and prohibited overlap
Open current guidance → · Return to Evidence, examination, notice, and remaining requests
Article references identified; this does not establish review of every rule in the article.
Issue review
30. Evidence, examination, notice, and remaining requestsSome guided branches; specialized branches unfinished
- Specific procedure reviewed
- sufficient or missing/conflicting evidence
- adequate or pending/insufficient examination
- required notice
- unresolved linked or unassigned request
Open current guidance → · Return to Partial decision and deferral
Article references identified; this does not establish review of every rule in the article.
Decision
31. Partial decision and deferralQuestions implemented for the listed scope; exceptions and linked rules may remain
- No issue ready
- mixed readiness
- all issue findings reviewed
- return to active duty
- mixed automation eligibility
- previously denied deferred issue
Open current guidance → · Return to Weigh evidence and prepare rating decision
Listed common rules checked against the official article on 2026-09-05.
32. Weigh evidence and prepare rating decisionReference procedure/checklist; full branching not implemented
- Competence and credibility
- favorable findings
- theories
- evaluations
- staged ratings
- narrative
- codesheet
- deferred issues
- ancillary benefits
- quality review
Open current guidance → · Return to Effective dates and continuous pursuit
Article references identified; this does not establish review of every rule in the article.
33. Effective dates and continuous pursuitSome guided branches; specialized branches unfinished
- Initial
- increase
- supplemental
- new service records
- liberalizing law
- staged evaluation
- IU and ancillary dates
- special statutory exceptions
- Saved dependency life-event and qualifying-rating date review; Sharp and timely-event exception; actual filing/evidence periods and separate payment commencement
- Historical dependency and continuous-pursuit exceptions explained with explicit manual handoffs; other compensation effective-date branches remain unfinished
- Saved evidence review for receipt/ITF/continuous pursuit, onset, service continuity, presumptions, secondary versus complications, increase/IU/A&A, liberalizing rules and finality/CUE
- Remaining: final rating/date determinations, every historical/transitional rule and condition-specific Nehmer/PACT/application exception
Open current guidance → · Return to Award, payment, offsets, and release
Listed common rules checked against the official article on 2026-09-08.
Authorization
35. Decision notice and final dispositionSome guided branches; specialized branches unfinished
- Saved notice review: advance/contemporaneous process, content, rights and verified dispatch
- RADL versus manual/AEW/final-incompetency/contested exceptions
- Protected FTI preparation, disclosure, local mailing and imaging review
- Missing notice, actual package status, corrected grant/denial letters, drafts and backfill
- Unfinished: detailed hearing/adverse-notice exceptions, returned-mail handling and every benefit-specific exhibit
- Saved advance/contemporaneous notice selection, corrected proposals, response periods, premature-action correction and actual final-notice checks
- Saved RO hearing intake, protected payments, independent official, scheduling/10-day notice, no-show/good cause, transcript and resulting development
- Saved contested entitlement/development, approved decisions, Board-only notice and ordinary/apportionment payment-release distinctions
- Saved essential/nonessential returned mail, ordered address searches, bank controls, FTI, correct EPs and fiduciary/whereabouts safeguards
- Remaining: full legacy and Board hearing administration, fee-contest adjudication, uncommon notice litigation and internal dispatch transactions
Open current guidance → · Return to New evidence, review options, and corrections
Listed common rules checked against the official article on 2026-09-08.
- M21-1, Part VI, Subpart i, Chapter 1, Section A ↗
- M21-1, Part V, Subpart iv, Chapter 1, Section A ↗
- M21-1, Part VI, Subpart i, Chapter 1, Section B - Decision Notices ↗
- M21-1, Part X, Subpart ii, Chapter 3, Section A ↗
- M21-1, Part X, Subpart ii, Chapter 3, Section B ↗
- M21-1, Part X, Subpart ii, Chapter 3, Section C ↗
- M21-1, Part X, Subpart v, Chapter 1, Section D ↗
- M21-1, Part II, Subpart i, Chapter 2, Section C ↗
- M21-1, Part VI, Subpart iii, Chapter 3, Section A ↗
- M21-1, Part VI, Subpart iii, Chapter 3, Section B ↗
- M21-1, Part VI, Subpart iii, Chapter 3, Section C ↗
After decision
36. New evidence, review options, and correctionsSome guided branches; specialized branches unfinished
- Supplemental
- HLR or appeal route
- new evidence during review
- CUE
- corrected notice
- reopened development
- remand instructions
- HLR eligibility, concurrent elections and review withdrawal/reinstatement
- Board grant/remand evidence and implementation-notice review; captured M21-5 Chapter 4 linked from guide
Open current guidance → · Return to EP label and requested action
Article references identified; this does not establish review of every rule in the article.
Other compensation controls
37. Dependency, proposals, adjustments, correspondenceSome guided branches; specialized branches unfinished
- 130 dependency intake, modern-form omissions and pending-rating controls
- Late qualifying-rating promulgation, RBPS review and incremental consolidation
- Assigned/requested/unassigned SSN distinctions and running-award protections
- Compensation dependent removal: report source, dates, missing information and oral-report disputes
- Marriage validity, prior termination, common-law evidence and legal/administrative decision handoffs
- Biological, adoptive and foster parent relationship with financial need and competing-role checks
- Parent conclusive/factual need, older statements, follow-up, loss, death and renewed dependency
- 21-0538 verification: actual mailing, substitutes, incomplete/missing-date stages, 60/65/90-day controls and later restoration
- Child age, relationship and parentage; domestic/foreign adoption evidence and annual follow-up; adoption-out distinctions
- Stepchild household/support, known and missing dates, proposal nonresponse and restoration
- Child marriage, void/annulled restoration, legal decisions and actual payee cutoff dates
- School eligibility, term and qualifying-rating dates, future attendance, annual certification and third-party change controls
- DEA/Fry versus transferred education, actual paid-election dates, payees and two-parent distinctions
- Permanent incapacity: prescribed claim, premature diary, historical evidence, rating/authorization boundaries, later employment, hearings and final-notice payment cutoff
- Unfinished: school-child majority/direct-payment detailed transactions, complex historical/continuous-pursuit dates, adoption-out third-party cross-reference, specialized hearing/contested and jurisdiction-specific legal procedures
Open current guidance → · Return to EP label and requested action
Listed common rules checked against the official article on 2026-09-07.
- M21-1, Part VII, Subpart i, Chapter 1, Section A ↗
- M21-1, Part VII, Subpart i, Chapter 1, Section D ↗
- M21-1, Part X, Subpart v, Chapter 1, Section C ↗
- M21-1, Part X, Subpart v, Chapter 1, Section D ↗
- M21-1, Part VII, Subpart i, Chapter 1, Section C - Adjusting Awards for Dependents ↗
- M21-1, Part VII, Subpart i, Chapter 1, Section B ↗
- M21-1, Part VII, Subpart i, Chapter 2, Section A ↗
- M21-1, Part VII, Subpart i, Chapter 2, Section B ↗
- M21-1, Part VII, Subpart i, Chapter 3, Section A ↗
- M21-1, Part VII, Subpart i, Chapter 4, Section A ↗
- M21-1, Part VII, Subpart i, Chapter 4, Section B ↗
- M21-1, Part VII, Subpart i, Chapter 3, Section B - Biological Children, Adopted Children, and Stepchildren ↗
- M21-1, Part VII, Subpart i, Chapter 3, Section C - Marriage of a Child ↗
- M21-1, Part VII, Subpart i, Chapter 3, Section D - Children With Two Veteran-Parents ↗
- M21-1, Part VII, Subpart ii, Chapter 1, Section A - Benefit Entitlement for School Children ↗
- M21-1, Part VII, Subpart ii, Chapter 1, Section B - Awards and Adjustments Based Upon School Attendance ↗
- M21-1, Part X, Subpart ii, Chapter 6, Section B - A Child’s Permanent Incapacity for Self-Support ↗
Competency and fiduciary procedures now include third-party complaints, evidence standards, proposals, hearing/waiver routing, response periods, restoration and court orders. Detailed fiduciary operations and all other administrative EPs are not thereby complete.
38. Special processing and jurisdictionSome guided branches; specialized branches unfinished
- Priority handling
- sensitive cases
- homelessness
- terminal illness
- overseas
- incarcerated claimant
- active duty
- FDC/BDD
- remands
- transfers
- reserved jurisdiction
- systemic error
- Lost-folder rebuilding from claim receipt
- Duplicate-record POC referral and consolidation prerequisites; pending exam and award safeguards
- Active-duty blocked development, all versus partially deferred controls and claim resumption
- Prior-compensation stop/reinstatement, DoD notice, STR exceptions and disputed activation matches; conditional advance notice remains authorized review
- Saved foreign compensation jurisdiction, Philippine rating/non-rating split, dependent/primary residence, U.S. territories and special-act award routing
- Saved translation requests and certification, authentication exceptions and channels, consular services and loyalty-clearance development
- Saved listed-country initial/supplemental claim screen, Treasury returns, dependent removal, annual existence controls and payment resumption
- Remaining: all rare exclusive-jurisdiction/private-law exceptions, historical existence-only effective dates, official clearance findings and live payment-authority changes
Open current guidance → · Return to Determine relevant evidence and duty to assist
Listed common rules checked against the official article on 2026-09-08.
- M21-1, Part II, Subpart ii, Chapter 3 ↗
- M21-1, Part X, Subpart v, Chapter 1, Section A ↗
- M21-1, Part X, Subpart v, Chapter 2, Section A ↗
- M21-1, Part X, Subpart v, Chapter 2, Section B ↗
- M21-1, Part II, Subpart ii, Chapter 1, Section B - Lost Paper Claims Folders and Reconciliation of Duplicate Records ↗
- M21-1, Part XIV, Chapter 5 - Matching Programs That Identify Veterans That Returned to Active Duty ↗
- M21-1, Part X, Subpart i, Chapter 3, Section A ↗
- M21-1, Part X, Subpart i, Chapter 3, Section B ↗
Later benefits
39. Veterans pension and special monthly pensionOther benefit: mapped for later
- Service
- disability/age
- income
- net worth
- dependents
- medical expenses
- A&A/housebound
- adjustments
Open current guidance → · Return to Decision notice and final disposition
Article references identified; this does not establish review of every rule in the article.
40. Survivor DIC, death pension, and burialOther benefit: mapped for later
- Death
- relationship
- service connection cause of death
- DIC eligibility
- income where applicable
- burial eligibility
- notice and authorization
Open current guidance → · Return to Decision notice and final disposition
Article references identified; this does not establish review of every rule in the article.
41. Accrued benefits and substitutionOther benefit: mapped for later
- Pending claim at death
- eligible claimant
- timeliness
- accrued record limits versus substitution development
- payment
Open current guidance → · Return to Decision notice and final disposition
Article references identified; this does not establish review of every rule in the article.
42. Other ancillary and special benefitsOther benefit: mapped for later
- SAH/SHA
- automobile/adaptive equipment
- DEA
- certificates
- special allowances
- benefit-specific jurisdiction and application
Open current guidance → · Return to Decision notice and final disposition
Article references identified; this does not establish review of every rule in the article.
Captured articles awaiting detailed mapping
155 articles have at least one explicit family reference above. All 13,555 heading records remain in the detailed-rule backlog until they are individually reconciled with implemented questions. The following articles do not yet have an explicit family reference.
Show 300 articles without an explicit family reference
- M21-1, Part I, Subpart i, Chapter 1, Section A - Description and General Information on Duty to Notify and Duty to Assist ↗
- M21-1, Part I, Subpart i, Chapter 1, Section B - General Information on Due Process ↗
- M21-1, Part I, Subpart i, Chapter 2, Section B - A Representative’s Right to Notification and Review of Records ↗
- M21-1, Part I, Subpart i, Chapter 2, Section C - System Updates for Power of Attorney (POA) Appointments ↗
- M21-1, Part I, Subpart i, Chapter 3 - Other Information Disclosures ↗
- M21-1, Part I, Subpart ii, Chapter 1, Section A- Structure of the Veterans Service Center (VSC) ↗
- M21-1, Part I, Subpart ii, Chapter 1, Section B - Organization of the Pension Management Centers (PMCs) ↗
- M21-1, Part I, Subpart ii, Chapter 1, Section C - Pension Management Center (PMC) Procedures ↗
- M21-1, Part I, Subpart ii, Chapter 1, Section D - General Information on the Benefit Eligibility Support Team (BEST) ↗
- M21-1, Part I, Subpart ii, Chapter 2 - Department of Veterans Affairs (VA) Benefit Programs ↗
- M21-1, Part II, Subpart i, Chapter 1, Section A - Centralized Mail (CM) Intake ↗
- M21-1, Part II, Subpart i, Chapter 1, Section B - Veterans Claims Intake Program (VCIP) Shipping ↗
- M21-1, Part II, Subpart i, Chapter 2, Section A - Process Overview for Screening Mail ↗
- M21-1, Part II, Subpart i, Chapter 2, Section D - Handling Specific Types of Mail ↗
- M21-1, Part II, Subpart ii, Chapter 1, Section A - Establishing New and Converting Old Claims Folders ↗
- M21-1, Part II, Subpart ii, Chapter 2, Section A - Folder Maintenance ↗
- M21-1, Part II, Subpart ii, Chapter 2, Section B - Restricted Records Storage and Control ↗
- M21-1, Part II, Subpart ii, Chapter 2, Section C - Locked Files Folder Maintenance ↗
- M21-1, Part II, Subpart iii, Chapter 3, Section B - System Updates ↗
- M21-1, Part II, Subpart iii, Chapter 4, Section A - The Veterans Online Application (VONAPP) Direct Connect (VDC) Program and Department of Veterans Affairs (VA) Claims Submission Service Websites ↗
- M21-1, Part II, Subpart iii, Chapter 4, Section B - Stakeholder Enterprise Portal (SEP) Claims ↗
- M21-1, Part III, Subpart i, Chapter 1, Section C - Civilian Groups Approved for Veteran Status ↗
- M21-1, Part V, Subpart i, Chapter 1, Section A - General Information on the Rating Activity ↗
- M21-1, Part V, Subpart i, Chapter 1, Section B - Referrals to the Rating Activity ↗
- M21-1, Part V, Subpart ii, Chapter 3, Section C - Reviewing Diagnoses ↗
- M21-1, Part V, Subpart ii, Chapter 4, Section B - Historical Guidance on the Assignment of Effective Dates ↗
- M21-1, Part V, Subpart iii, Chapter 1, Section A - Painful Motion and Functional Loss ↗
- M21-1, Part V, Subpart iii, Chapter 1, Section B - Musculoskeletal Disabilities of the Extremities and Spine ↗
- M21-1, Part V, Subpart iii, Chapter 1, Section C - Arthritis ↗
- M21-1, Part V, Subpart iii, Chapter 1, Section D - Osteomyelitis ↗
- M21-1, Part V, Subpart iii, Chapter 1, Section E - Muscle Injuries ↗
- M21-1, Part V, Subpart iii, Chapter 1, Section F - Other Musculoskeletal Considerations ↗
- M21-1, Part V, Subpart iii, Chapter 2, Section A - Conditions of the Eyes ↗
- M21-1, Part V, Subpart iii, Chapter 2, Section B - Conditions of the Auditory System ↗
- M21-1, Part V, Subpart iii, Chapter 3 - Infectious Diseases, Immune Disorders, and Nutritional Deficiencies ↗
- M21-1, Part V, Subpart iii, Chapter 4, Section B - Tuberculosis ↗
- M21-1, Part V, Subpart iii, Chapter 5 - Cardiovascular System Conditions ↗
- M21-1, Part V, Subpart iii, Chapter 6 - Digestive Disabilities ↗
- M21-1, Part V, Subpart iii, Chapter 7 - Genitourinary Disabilities ↗
- M21-1, Part V, Subpart iii, Chapter 8, Section A - Disabilities of the Gynecological System ↗
- M21-1, Part V, Subpart iii, Chapter 8, Section B - Disabilities of the Breast ↗
- M21-1, Part V, Subpart iii, Chapter 9 - Hematologic and Lymphatic Systems ↗
- M21-1, Part V, Subpart iii, Chapter 10 - Skin Conditions ↗
- M21-1, Part V, Subpart iii, Chapter 11 - Endocrine Conditions ↗
- M21-1, Part V, Subpart iii, Chapter 12, Section A - Neurological Conditions and Convulsive Disorders ↗
- M21-1, Part V, Subpart iii, Chapter 12, Section B - Traumatic Brain Injury (TBI) ↗
- M21-1, Part V, Subpart iii, Chapter 12, Section C - Progressive Neurological Disorders ↗
- M21-1, Part V, Subpart iii, Chapter 14 - Dental and Oral Conditions ↗
- M21-1, Part V, Subpart iv, Chapter 1, Section E - Reviewing the Rating Decision ↗
- M21-1, Part VI, Subpart i, Chapter 2, Section A - Requests for Financial Audits ↗
- M21-1, Part VI, Subpart i, Chapter 2, Section B - Correcting the Erroneous Payment of Benefits to a Beneficiary ↗
- M21-1, Part VI, Subpart ii, Chapter 1, Section A - General Information on Elections ↗
- M21-1, Part VI, Subpart ii, Chapter 1, Section B - Miscellaneous Election Issues ↗
- M21-1, Part VI, Subpart ii, Chapter 3, Section C - Examples of Award Adjustments Necessitated by a Veteran's Election of Drill Pay ↗
- M21-1, Part VI, Subpart ii, Chapter 4, Section D - Reconciliation of Department of Veterans Affairs (VA), Department of War (DOW), and Department of Transportation (DoT) Records ↗
- M21-1, Part VI, Subpart ii, Chapter 4, Section E - Processing Audit Error Worksheets (AEWs) ↗
- M21-1, Part VI, Subpart ii, Chapter 5 - Federal Employees’ Compensation (FEC) ↗
- M21-1, Part VI, Subpart iii, Chapter 1 - Awards to Veterans in the Armed Forces Retirement Home or St. Elizabeth’s Hospital ↗
- M21-1, Part VI, Subpart iii, Chapter 2, Section A - Simultaneous Award Adjustments ↗
- M21-1, Part VI, Subpart iii, Chapter 2, Section B - The Finance Activity at the Regional Office (RO) ↗
- M21-1, Part VI, Subpart iii, Chapter 2, Section C - Debt Disputes and Collection ↗
- M21-1, Part VI, Subpart iii, Chapter 4 - Disappearance and Reappearance of a Veteran ↗
- M21-1, Part VI, Subpart iv, Chapter 1, Section A - Effects of an Individual’s Incarceration on Department of Veterans Affairs (VA) Benefits ↗
- M21-1, Part VI, Subpart iv, Chapter 1, Section B - Incarceration of Dependents and Certain Survivors ↗
- M21-1, Part VI, Subpart iv, Chapter 2, Section B - Paying Benefits to the Dependent(s) of an Incarcerated Veteran ↗
- M21-1, Part VII, Subpart i, Chapter 2, Section C - Establishing Other Types of Marriages ↗
- M21-1, Part VII, Subpart i, Chapter 2, Section D - Establishing Marital Relationship in Survivors Cases ↗
- M21-1, Part VII, Subpart i, Chapter 2, Section E - Remarriage of a Surviving Spouse ↗
- M21-1, Part VIII, Subpart i, Chapter 1, Section A - General Information on Claims Based on Herbicide Exposure ↗
- M21-1, Part VIII, Subpart i, Chapter 1, Section B - Developing Claims for Service Connection (SC) Based on Herbicide Exposure ↗
- M21-1, Part VIII, Subpart i, Chapter 1, Section C - Ratings for Disabilities Associated With Herbicide Exposure ↗
- M21-1, Part VIII, Subpart i, Chapter 1, Section D - Processing Claims Based on Nautical Herbicide Exposure ↗
- M21-1, Part VIII, Subpart i, Chapter 2, Section A - Developing Claims Under the Nehmer Stipulation ↗
- M21-1, Part VIII, Subpart i, Chapter 2, Section B - Determining Eligibility to Retroactive Payment Under the Nehmer Stipulation ↗
- M21-1, Part VIII, Subpart i, Chapter 2, Section C - Authorization Under the Nehmer Stipulation ↗
- M21-1, Part VIII, Subpart i, Chapter 3, Section A - General Chapter 18 Benefits Information ↗
- M21-1, Part VIII, Subpart i, Chapter 3, Section B - Process Overview for Chapter 18 Benefits ↗
- M21-1, Part VIII, Subpart i, Chapter 3, Section C - Eligibility and Development for Chapter 18 Benefits ↗
- M21-1, Part VIII, Subpart i, Chapter 3, Section D - Rating ↗
- M21-1, Part VIII, Subpart i, Chapter 3, Section E - Authorization Issues for Chapter 18 Benefits ↗
- M21-1, Part VIII, Subpart ii, Chapter 1, Section A - General Information on Presumptive Service Connection (SC) for Persian Gulf Veterans ↗
- M21-1, Part VIII, Subpart ii, Chapter 1, Section C - Rating Presumptive Service Connection (SC) Claims for Persian Gulf Veterans ↗
- M21-1, Part VIII, Subpart ii, Chapter 1, Section D - Presumptive Service Connection (SC) for Infectious Disease Under 38 CFR 3.317 ↗
- M21-1, Part VIII, Subpart ii, Chapter 2, Section A - General Information on Claims Based on Exposure to Burn Pits and Other Toxins, Including Fine Particulate Matter (BPOT) ↗
- M21-1, Part VIII, Subpart ii, Chapter 2, Section C - Rating Claims Based on Exposure to Burn Pits and Other Toxins, Including Fine Particulate Matter (BPOT) ↗
- M21-1, Part VIII, Subpart iii, Chapter 1 - Service Connection (SC) for Tropical Diseases ↗
- M21-1, Part VIII, Subpart iii, Chapter 2, Section A - Developing Claims for Service Connection (SC) for Positive Tuberculin Reactions ↗
- M21-1, Part VIII, Subpart iii, Chapter 2, Section B - Awards for Graduated Tuberculosis (TB) ↗
- M21-1, Part VIII, Subpart iii, Chapter 3, Section A - Developing Claims for Service Connection (SC) for Disabilities Resulting From Exposure to Mustard Gas or Lewisite ↗
- M21-1, Part VIII, Subpart iii, Chapter 3, Section B - Rating Claims for Disabilities Associated With Mustard Gas or Lewisite Exposure ↗
- M21-1, Part VIII, Subpart iii, Chapter 4, Section A - Developing Claims for Service Connection (SC) for Disabilities Resulting from Ionizing Radiation Exposure Under 38 CFR 3.309 ↗
- M21-1, Part VIII, Subpart iii, Chapter 4, Section B - Developing Claims for Service Connection (SC) for Disabilities Resulting from Ionizing Radiation Exposure Under 38 CFR 3.311 ↗
- M21-1, Part VIII, Subpart iii, Chapter 4, Section C - Rating Claims for Disabilities Associated With Radiation Exposure ↗
- M21-1, Part VIII, Subpart iii, Chapter 5, Section A - Developing Claims Based on Participation in Chemical Biological Radiological Nuclear and Explosives (CBRNE) Testing ↗
- M21-1, Part VIII, Subpart iii, Chapter 5, Section B - Rating Claims Based on Participation in Chemical Biological Radiological Nuclear and Explosives (CBRNE) Testing ↗
- M21-1, Part VIII, Subpart iii, Chapter 6, Section A - Developing Claims Based on Participation in Project Shipboard Hazard and Defense (SHAD) ↗
- M21-1, Part VIII, Subpart iii, Chapter 6, Section B - Rating Claims Based on Participation in Project Shipboard Hazard and Defense (SHAD) ↗
- M21-1, Part VIII, Subpart iii, Chapter 7, Section A - General Information on Claims Based on Exposure to Asbestos ↗
- M21-1, Part VIII, Subpart iii, Chapter 7, Section B - Development and Examination Requests for Claims Based on Exposure to Asbestos ↗
- M21-1, Part VIII, Subpart iii, Chapter 7, Section C - Evaluating Evidence of Asbestos Exposure ↗
- M21-1, Part VIII, Subpart iii, Chapter 7, Section D - Rating Claims Based on Exposure to Asbestos ↗
- M21-1, Part VIII, Subpart iii, Chapter 8, Section A - Developing Claims Based on Exposure to Contaminants in the Water Supply at Camp Lejeune ↗
- M21-1, Part VIII, Subpart iii, Chapter 8, Section B - Rating Claims Based on Exposure to Contaminants in the Water Supply at Camp Lejeune ↗
- M21-1, Part VIII, Subpart iii, Chapter 9, Section A - General Information on Exposure to Specific Environmental or Military Occupational Hazards (EMOHs) ↗
- M21-1, Part VIII, Subpart iii, Chapter 11 - Presumptive Service Connection (SC) for Coronavirus Disease (COVID-19) ↗
- M21-1, Part VIII, Subpart iv, Chapter 2, Section A - Former Prisoner of War (FPOW) Status ↗
- M21-1, Part VIII, Subpart iv, Chapter 2, Section B - Former Prisoner of War (FPOW) Service Records ↗
- M21-1, Part VIII, Subpart iv, Chapter 2, Section C - Development and Examination Request for Claims Based on Former Prisoner of War (FPOW) Status ↗
- M21-1, Part VIII, Subpart iv, Chapter 2, Section D - Rating Claims Based on Former Prisoner of War (FPOW) Status ↗
- M21-1, Part VIII, Subpart iv, Chapter 4, Section B - History of Special Monthly Compensation (SMC) ↗
- M21-1, Part VIII, Subpart iv, Chapter 5 - Service Connection (SC) for Chronic Diseases ↗
- M21-1, Part VIII, Subpart iv, Chapter 7, Section A - Compensation for Paired Organs or Extremities Under 38 CFR 3.383 ↗
- M21-1, Part VIII, Subpart iv, Chapter 9, Section A - Claims Based on Participation in Special Operations Incidents ↗
- M21-1, Part VIII, Subpart iv, Chapter 9, Section B - Diving-Related Disabilities ↗
- M21-1, Part IX, Subpart i, Chapter 3, Section A - General Information on Income and Net Worth Development ↗
- M21-1, Part IX, Subpart i, Chapter 3, Section B - Income and Net Worth Development Forms and Acceptable Statements ↗
- M21-1, Part IX, Subpart i, Chapter 3, Section D - Reduction of Income Due to Unreimbursed Expenses ↗
- M21-1, Part IX, Subpart ii, Chapter 1, Section A - General Information on Requirements for Aid and Attendance (A&A) and Housebound Status Under 38 CFR 3.351 ↗
- M21-1, Part IX, Subpart ii, Chapter 1, Section B - Aid and Attendance (A&A) Status for Beneficiaries Who Are Patients in a Qualified Nursing Home ↗
- M21-1, Part IX, Subpart iii, Chapter 2, Section A - Pension Reductions for Medicaid-Covered Nursing Facility Care ↗
- M21-1, Part IX, Subpart iii, Chapter 2, Section B - Pension Adjustments in Unusual Situations ↗
- M21-1, Part IX, Subpart iii, Chapter 2, Section C - Elections Between Pension Programs ↗
- M21-1, Part X, Subpart i, Chapter 1 - Priority Processing Programs and Special Requirements ↗
- M21-1, Part X, Subpart i, Chapter 2, Section A - General Information About the Fully Developed Claim (FDC) Program ↗
- M21-1, Part X, Subpart i, Chapter 2, Section B - Processing Fully Developed Claims (FDCs) ↗
- M21-1, Part X, Subpart i, Chapter 4, Section A - General Information on Philippine Cases ↗
- M21-1, Part X, Subpart i, Chapter 4, Section B - Eligibility for Benefits Based on Philippines Service ↗
- M21-1, Part X, Subpart i, Chapter 4, Section C - Development of Philippine Claims ↗
- M21-1, Part X, Subpart i, Chapter 4, Section D - Awards and Payments for Benefits Due to Philippine Service ↗
- M21-1, Part X, Subpart i, Chapter 5, Section A - Establishing Veteran Status Based on Merchant Marine Service ↗
- M21-1, Part X, Subpart i, Chapter 5, Section B - Obtaining Merchant Marine Service Records ↗
- M21-1, Part X, Subpart ii, Chapter 1, Section B - Protected Ratings ↗
- M21-1, Part X, Subpart ii, Chapter 3, Section D - Completing Proposed Rating Decisions ↗
- M21-1, Part X, Subpart ii, Chapter 4, Section A - Rating Decisions for Reduction Due to Improvement ↗
- M21-1, Part X, Subpart ii, Chapter 4, Section B - Authorization for Reductions in Disability Evaluations Under 38 CFR 3.105(e) ↗
- M21-1, Part X, Subpart ii, Chapter 5, Section B - Severance of Service Connection (SC) ↗
- M21-1, Part X, Subpart iii, Chapter 1, Section A - Reports of Hospitalization and Other Information Exchanges Between Department of Veterans Affairs (VA) Regional Offices (ROs) and Medical Facilities ↗
- M21-1, Part X, Subpart iii, Chapter 1, Section B - Adjusting Compensation When a Veteran Is Hospitalized in Excess of 21 Days or Receives Care Consistent With 38 CFR 4.30 ↗
- M21-1, Part X, Subpart iii, Chapter 1, Section C - Adjusting Awards Involving an Aid and Attendance (A&A) Allowance ↗
- M21-1, Part X, Subpart iii, Chapter 1, Section D - Adjusting Pension Under 38 CFR 3.551 and 3.556 ↗
- M21-1, Part X, Subpart iv, Chapter 2, Section B - Considering Eligibility When Homicide Is Involved ↗
- M21-1, Part X, Subpart iv, Chapter 3, Section A - Fraud and Laboratory Analysis of Evidence ↗
- M21-1, Part X, Subpart iv, Chapter 3, Section B - Forfeiture of Benefits ↗
- M21-1, Part X, Subpart iv, Chapter 4 - Renouncements ↗
- M21-1, Part X, Subpart v, Chapter 1, Section B - Equitable Relief ↗
- M21-1, Part X, Subpart v, Chapter 2, Section C - Cost-of-Living Adjustment (COLA) ↗
- M21-1, Part X, Subpart v, Chapter 2, Section D - Proceeds ↗
- M21-1, Part XI, Subpart i, Chapter 1, Section A - General Policies for Veteran First Notice of Death (FNOD) Processing ↗
- M21-1, Part XI, Subpart i, Chapter 1, Section B - System Information for Veteran Notice of Death (NOD) and Month of Death (MOD) Processing ↗
- M21-1, Part XI, Subpart i, Chapter 1, Section C - Errors During Notice of Death (NOD) Processing ↗
- M21-1, Part XI, Subpart i, Chapter 1, Section D - General Procedures for Non-Veteran Beneficiary Notice of Death (NOD) Processing ↗
- M21-1, Part XI, Subpart i, Chapter 2, Section A - Reports of Casualty ↗
- M21-1, Part XI, Subpart i, Chapter 2, Section B - Finding of Fact and Date of Death ↗
- M21-1, Part XI, Subpart i, Chapter 2, Section C - Presumption of Death ↗
- M21-1, Part XI, Subpart ii, Chapter 2 - Month of Death (MOD) Benefit ↗
- M21-1, Part XI, Subpart ii, Chapter 3, Section A - Entitlement to Accrued Benefits Under 38 U.S.C. 5121 ↗
- M21-1, Part XI, Subpart ii, Chapter 3, Section B - Substitution in Case of Death of Claimant ↗
- M21-1, Part XI, Subpart ii, Chapter 3, Section C - Development for Accrued and Requests for Substitution ↗
- M21-1, Part XI, Subpart ii, Chapter 3, Section D - Rating Accrued Claims ↗
- M21-1, Part XI, Subpart ii, Chapter 3, Section E - Accrued Authorization and Notification ↗
- M21-1, Part XI, Subpart ii, Chapter 4 - Issuing Death Gratuity Certificates to Service Departments ↗
- M21-1, Part XI, Subpart iii, Chapter 1, Section A - General Information on Burial Benefits and Allowances ↗
- M21-1, Part XI, Subpart iii, Chapter 1, Section B - Burial Benefits ↗
- M21-1, Part XI, Subpart iii, Chapter 1, Section C - Burial Authorization Payment Issues ↗
- M21-1, Part XI, Subpart iii, Chapter 1, Section D - Memorialization ↗
- M21-1, Part XII, Subpart i, Chapter 1, Section C - In-Service Death and Former Prisoner of War (FPOW) Dependency and Indemnity Compensation (DIC) Claims ↗
- M21-1, Part XII, Subpart i, Chapter 2, Section B - Aid and Attendance (A&A) and Housebound Determinations for Survivors ↗
- M21-1, Part XII, Subpart i, Chapter 3, Section B - Dependency and Indemnity Compensation (DIC) Awards Following Death of a Surviving Spouse or Dependent ↗
- M21-1, Part XII, Subpart i, Chapter 3, Section C - Awarding Dependency and Indemnity Compensation (DIC) to Children Based on the Determination of Surviving Spouse Entitlement ↗
- M21-1, Part XII, Subpart i, Chapter 3, Section D - Awards Barred by Receipt of Federal Employees' Group Life Insurance (FEGLI) ↗
- M21-1, Part XII, Subpart i, Chapter 3, Section E - Allowance, Allotments, or Service Pay Under 38 U.S.C. 5110(j) ↗
- M21-1, Part XII, Subpart i, Chapter 3, Section F - Prohibition Against Duplication of Benefits ↗
- M21-1, Part XII, Subpart i, Chapter 4, Section A - Dependency and Indemnity Compensation (DIC) Benefits Based on Social Security Administration (SSA) Application ↗
- M21-1, Part XII, Subpart i, Chapter 4, Section B - Dependency and Indemnity Compensation (DIC) Allowance Under 38 U.S.C. 1311(a)(2) and Other Allowances ↗
- M21-1, Part XII, Subpart i, Chapter 4, Section C - Survivor Benefit Plan (SBP) Offsets ↗
- M21-1, Part XII, Subpart ii, Chapter 1 - Death Compensation ↗
- M21-1, Part XII, Subpart ii, Chapter 2, Section A - Special Allowance Under 38 U.S.C. 1312(a) ↗
- M21-1, Part XII, Subpart ii, Chapter 2, Section B - Eligibility Determinations and Claims for the Special Allowance Under 38 U.S.C. 1312(a) ↗
- M21-1, Part XII, Subpart ii, Chapter 2, Section C - Development of Claims for the Special Allowance Under 38 U.S.C. 1312(a) ↗
- M21-1, Part XII, Subpart ii, Chapter 2, Section D - Authorization and Notification for the Special Allowance Under 38 U.S.C. 1312(a) ↗
- M21-1, Part XII, Subpart ii, Chapter 3, Section A - Overview of the Restored Entitlement Program for Survivors (REPS) ↗
- M21-1, Part XII, Subpart ii, Chapter 3, Section B - Handling Claims for Restored Entitlement Program for Survivors (REPS) Benefits ↗
- M21-1, Part XII, Subpart ii, Chapter 3, Section C - St. Louis Regional Office (RO) Actions on Claims for Benefits Under the Restored Entitlement Program for Survivors (REPS) ↗
- M21-1, Part XIII, Subpart i, Chapter 1, Section A - Ratings for Dependents' Educational Assistance (DEA) ↗
- M21-1, Part XIII, Subpart i, Chapter 1, Section B - Notification and Award Actions for Dependents' Educational Assistance (DEA) ↗
- M21-1, Part XIII, Subpart i, Chapter 1, Section C - Ratings to Extend the Delimiting Date for Educational Assistance ↗
- M21-1, Part XIII, Subpart i, Chapter 2, Section A - Automobile and Adaptive Equipment Allowance Under 38 U.S.C. Chapter 39 ↗
- M21-1, Part XIII, Subpart i, Chapter 2, Section B - Specially Adapted Housing (SAH) or Special Home Adaptation (SHA) Grants ↗
- M21-1, Part XIII, Subpart i, Chapter 4, Section A - Overview of Classes of Eligibility for Dental Treatment ↗
- M21-1, Part XIII, Subpart i, Chapter 4, Section B - Processing Dental Claims ↗
- M21-1, Part XIII, Subpart i, Chapter 4, Section C - Ratings for Dental Treatment Purposes ↗
- M21-1, Part XIII, Subpart i, Chapter 5, Section A - Veteran Readiness and Employment (VR&E) Eligibility ↗
- M21-1, Part XIII, Subpart i, Chapter 5, Section B - Memorandum Ratings for Veteran Readiness and Employment (VR&E) Purposes ↗
- M21-1, Part XIII, Subpart i, Chapter 7, Section A - Department of Veterans Affairs (VA) Home Loan Program ↗
- M21-1, Part XIII, Subpart i, Chapter 7, Section B - Department of Veterans Affairs (VA) Pension-Related Home Loans ↗
- M21-1, Part XIII, Subpart i, Chapter 8, Section A - Clothing Allowance ↗
- M21-1, Part XIII, Subpart ii, Chapter 1, Section A - Social Security Administration (SSA) Requests for Medical Evidence ↗
- M21-1, Part XIII, Subpart ii, Chapter 1, Section B - Social Security Administration (SSA) Requests for the Amount of Department of Veterans Affairs (VA) Benefits Received ↗
- M21-1, Part XIII, Subpart ii, Chapter 1, Section C - Compensation-Based Income Calculations for Social Security Administration (SSA) Purposes ↗
- M21-1, Part XIII, Subpart ii, Chapter 1, Section D - Pension-Based Income Calculations for Social Security Administration (SSA) Purposes ↗
- M21-1, Part XIII, Subpart ii, Chapter 1, Section E - Calculating Income for Survivor's Benefits for Social Security Administration (SSA) Purposes ↗
- M21-1, Part XIII, Subpart ii, Chapter 2, Section A - Civil Service Veterans' Preference Letter ↗
- M21-1, Part XIII, Subpart ii, Chapter 2, Section B - Ratings for Veterans' Civil Service Disability Preference ↗
- M21-1, Part XIII, Subpart ii, Chapter 2, Section C - State or Municipal Disability Preference Certificate ↗
- M21-1, Part XIII, Subpart ii, Chapter 2, Section D - Information Sharing With the Office of Personnel Management (OPM) ↗
- M21-1, Part XIII, Subpart ii, Chapter 3, Section A - Certificate of Preference for Public Housing ↗
- M21-1, Part XIII, Subpart ii, Chapter 3, Section B - Requests from Public Assistance Agencies ↗
- M21-1, Part XIII, Subpart ii, Chapter 3, Section C - Public Benefit Eligibility for Legal Aliens ↗
- M21-1, Part XIII, Subpart ii, Chapter 4, Section A - Certifications of Permanent and Total (P&T) Disability for Internal Revenue Service (IRS) Purposes ↗
- M21-1, Part XIII, Subpart ii, Chapter 4, Section B - Request for Information Regarding State Bonus or Tax Exemption ↗
- M21-1, Part XIII, Subpart ii, Chapter 5, Section A - Certification for Service Academy Appointment ↗
- M21-1, Part XIII, Subpart ii, Chapter 5, Section B - Certificate of Permanent and Total (P&T) Disability for Discontinuation of Survivor Benefit Plan (SBP) Participation ↗
- M21-1, Part XIII, Subpart ii, Chapter 5, Section C - Information Requests for Research Purposes ↗
- M21-1, Part XIV, Chapter 1 - General Information on Matching Programs ↗
- M21-1, Part XIV, Chapter 2, Section A - Social Security Income Match ↗
- M21-1, Part XIV, Chapter 2, Section B - Social Security Death Master File (DMF) Match ↗
- M21-1, Part XIV, Chapter 2, Section C - Social Security Number (SSN) Verification ↗
- M21-1, Part XIV, Chapter 3 - Routine Review of Running Awards to 100-Year-Old Beneficiaries ↗
- M21-1, Part XIV, Chapter 3 - Routine Review of Running Awards to 100-Year-Old Beneficiaries ↗
- M21-1, Part XIV, Chapter 4, Section A - Federal Tax Information (FTI) Match: General Information ↗
- M21-1, Part XIV, Chapter 4, Section B - Federal Tax Information (FTI) Match: Safeguarding ↗
- M21-1, Part XIV, Chapter 4, Section C - Federal Tax Information (FTI) Match: Post Award Audit (PAA) for Pension and Parents' Dependency and Indemnity Compensation (DIC) Beneficiaries ↗
- M21-1, Part XIV, Chapter 4, Section D - Federal Tax Information (FTI): Income Verification Match (IVM) ↗
- M21-1, Part XIV, Chapter 6 - Review of Potential Duplicate Payment Cases ↗
- M21-1, Part XIV, Chapter 7 - Data-Matching Programs That Identify Incarcerated Beneficiaries and Dependents ↗
- M21-1, Part XIV, Chapter 8 - Fugitive Felon Match ↗
- M21-1, Adjudication Procedures Manual, Table of Contents ↗
- M21-1, Adjudication Procedures Manual, Prologue ↗
- M21-4, Chapter 3. National Quality Reviews ↗
- M21-4, Chapter 6. Quality Review Team (QRT) ↗
- M21-4, Chapter 7. Pension Management Center (PMC) National Quality Reviews and Quality Review Team (QRT) ↗
- M21-4, Chapter 8. Fiduciary Hub (Hub) and Fiduciary Contact Center (FCC) National Quality Reviews and Quality Review Teams (QRT) ↗
- M21-4, Appendix B. End Product (EP) Codes ↗
- M21-4, Chapter 5. Strategic Oversight and Analysis Review (SOAR) ↗
- M21-1, Part III, Subpart ii, Chapter 2, Section E - Service Record Address Codes and Addresses for Military Records Centers and Other Agencies ↗
- M21-1, Part III, Subpart ii, Chapter 2, Section G - Record Exchanges Between the Department of Veterans Affairs (VA) and the Service Departments ↗
- M21-4, Chapter 1. Overview ↗
- M21-4, Appendix A. Regional Office Station Numbers, Payee Codes, and Work-Rate Standards ↗
- 2015-03-24 Memorandum of Changes ↗
- M21-4, Appendix C. Index of Claim Labels ↗
- M21-4, Appendix D. Index of Claim Stage Indicators ↗
- M21-1, Part III, Subpart ii, Chapter 2, Section H - Service Department Organizational Structures and Service Number Assignments ↗
- M21-1 Changes By Date ↗
- 2016-02-05 Memorandum of Changes ↗
- 2016-03-10 Memorandum of Changes ↗
- M21-1 Changes By Date ↗
- M21-1 Changes By Date ↗
- M21-4, Chapter 2. Workload Management Plans ↗
- Changes by Date ↗
- 2019-02-19 Memorandum of Changes ↗
- Changes by Date ↗
- Changes by Date -- January through June 2021 ↗
- 2021-05-10 Memorandum of Changes ↗
- M21-1, Adjudication Procedures Manual, FY21 Reorganization Guide ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section A - General Information on Eligibility for Medical Services ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section B - Healthcare Eligibility Determinations for Former Service Members Discharged Under Other-Than-Honorable (OTH) Conditions ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section C - Service Connection (SC) for Mental Conditions for Treatment Purposes Under 38 U.S.C. 1702 ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section D - Eligibility for Medical Services Associated With Aid and Attendance (A&A) or Housebound Status ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section E - Medical Treatment for Veterans Showing a Positive Tuberculin Reaction ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section F - Medical Treatment for Veterans Treated with Nasopharyngeal Radium Irradiation (NRI) ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section G - Eligibility for Medical Services for Polish and Czechoslovakian Armed Forces ↗
- M21-1, Part XIII, Subpart i, Chapter 3, Section I - Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) Eligibility Determinations ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section D - Claims Based on Reports of Examination or Hospitalization ↗
- M21-1, Part II, Subpart iii, Chapter 2, Section H - Historical Guidance on Formal Applications and Informal Claims Received Prior to March 24, 2015 ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section A - General Information on the Effect Income and Net Worth Have on Pension and Parents’ Dependency and Indemnity Compensation (DIC) ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section B - Social Security Administration (SSA) Benefits Program ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section C - Section 306 Pension and Old-Law Pension ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section D - Parents’ Dependency and Indemnity Compensation (DIC) Authorization ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section E - Pension - Basic Rate Determinations ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section F - Dependents for Current-Law Pension Purposes ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section G - Pension - Deductible Medical Expenses ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section H - Adjustments Based on Changes in Status ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section I - Counting Specific Types of Income ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section J - Net Worth, Asset Transfers, and Penalty Periods ↗
- M21-1, Part IX, Subpart iii, Chapter 1, Section K - Other Deductible Expenses ↗
- M21-1, Part X, Subpart i, Chapter 6, Section A - Introduction to Pre-Discharge Claims ↗
- M21-1, Part X, Subpart i, Chapter 6, Section B - Benefits Delivery at Discharge (BDD) and Initial Processing ↗
- M21-1, Part X, Subpart i, Chapter 6, Section C - Division of Responsibilities – Benefits Delivery at Discharge (BDD) and BDD-Excluded Claims ↗
- M21-1, Part X, Subpart i, Chapter 6, Section D - Ancillary Benefits and Other Issues Involving Benefits Delivery at Discharge (BDD) or BDD-Excluded Claims ↗
- M21-1, Part X, Subpart i, Chapter 6, Section E - Integrated Disability Evaluation System (IDES), Referrals, and Initial Processing ↗
- M21-1, Part X, Subpart i, Chapter 6, Section F - Integrated Disability Evaluation System (IDES) Development and Examinations ↗
- M21-1, Part X, Subpart i, Chapter 6, Section G - Integrated Disability Evaluation System (IDES) Pending Claims, Appeals, and Previously Denied Issues ↗
- M21-1, Part X, Subpart i, Chapter 6, Section H - Integrated Disability Evaluation System (IDES) Proposed Ratings ↗
- M21-1, Part X, Subpart i, Chapter 6, Section I - Integrated Disability Evaluation System (IDES) Processing Based on Service Department Outcomes ↗
- M21-1, Part X, Subpart i, Chapter 6, Section J - Integrated Disability Evaluation System (IDES) Final Ratings ↗
- M21-1, Part X, Subpart i, Chapter 6, Section K - Special Situations Related to Integrated Disability Evaluation System (IDES) ↗
- M21-1, Part X, Subpart ii, Chapter 6, Section A - Evaluating and Rating Competency ↗
- M21-1, Part X, Subpart ii, Chapter 6, Section C - General Information on Incompetency and Fiduciary Cases ↗
- M21-1, Part X, Subpart ii, Chapter 6, Section G - Competency Determinations for the Insurance Center (IC) ↗
- M21-1, Part X, Subpart ii, Chapter 6, Section H - Historical Information on Estate Limitations ↗
- Changes by Date -- July and August 2021 ↗
- M21-4, Appendix E. Index of Corporate Flashes and Special Issues ↗
- Changes by Date -- September through December 2021 ↗
- M21-4, Appendix F. Fiduciary Workflow Stage Indicators, Administrative Tasks, and Workload Management ↗
- Changes by Date ↗
- Changes by Date ↗
- Changes by Date ↗
- Changes by Date ↗
- Changes by Date ↗
- 2026-03-09 Memorandum of Changes ↗